InstaAnswer Review – A Minimal WordPress FAQ Theme by HeroThemes

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Knowledge bases, wikis, and FAQ websites are an integral a part of profitable enterprise and e-commerce websites. They present vital details about services or products and make regularly requested questions accessible to prospects and the location’s viewership.

These web sites have a particular goal that they articulately deal with and, due to this fact, ought to have an underlying theme that resonates with their wants.

InstaAnswer is one theme that helps customers construct a strong, function-wealthy FAQ software for WordPress websites. This article will evaluate the InstaAnswer theme in-depth and canopy all the things from its look to its ease of customizability.

A Preview of InstaAnswer’s Appearance

Let’s begin from the highest and study the general look and feel and appear of the InstaAnswer theme.

InstaAnswer is a one-web page, absolutely responsive theme that’s gentle weight and minimalistic to its core. The theme’s exterior largely consists of three parts:

  • The emblem: Your emblem sits neatly within the prime-left nook of the display screen. Its alignment with the search bar is on the spot which provides to the minimalist aura InstaAnswer offers off.
  • A search field: This is the place your prospects and viewership will enter their search queries.
  • A hyperlink to submit a ticket: The Submit A Ticket + hyperlink permits prospects to submit their query by way of a ticket in the event that they couldn’t discover what they have been searching for within the FAQs.

With this explicit theme from HeroThemes, there’s one factor the person wants to grasp; because the outdated adage goes:

Don’t choose a e book by its cowl.

Same is the case with InstaAnswer. The total theme could solely include design parts that you may rely on a single hand nevertheless it’s received a complete lot occurring behind the scenes. We will look extra into the theme’s again-finish performance within the following part.

InstaAnswer’s Features

The InstaAnswer theme seems to be a light-weight theme that’s supposed for use as a FAQ, wiki, or data base for enterprise oriented WordPress websites who’d like to supply prospects with simple-to-entry details about their merchandise.


sales header
InstaAnswer by HeroThemes

The fundamental concept behind this theme was to supply prospects with blazing quick solutions to their questions and that’s precisely what the builders delivered with InstaAnswer. This theme has a high quality vary of uncontended options on supply that may make your website’s data base absolutely serve its goal.

live search
Blazing quick dwell searches

The main goal of any data base is to make the looking course of easy and quick. InstaAnswer’s search module runs on AJAX know-how and shows correct search outcomes inside seconds. Since it searches in actual-time, your data base’s viewership gained’t have to attend for a web page load time for each question they enter. Once they begin typing their query, solutions seem, identical to Google search!

Instant Support on All Platforms

The InstaAnswer theme is optimized for units of all styles and sizes. It’s absolutely responsive design permits your website’s prospects to question any questions they might have about your services or products from wherever. Being the webmaster you gained’t should fiddle with additional settings or configuration choices – the whole theme is responsive by default.

Powered by Heroic Knowledge Base

Heroic Knowledge Base
Heroic Knowledge Base

The theme comes with HeroThemes’ Heroic Knowledge Base proper out of the field. Individually, the plugin is valued at $129 nevertheless it comes packaged at no further value with the theme. The plugin is designed to cut back buyer assist prices and the time you spend dealing with buyer queries manually by automating the ticketing course of.

It options article suggestions to trace which articles are literally serving to your viewership and which may very well be improved additional. The Heroic Knowledge Base plugin additionally contains drag and drop content material ordering and article attachments which allow customers to obtain your content material.

Simple, Focused Design

InstaAnswer’s homepage

Most conventional data bases that you simply’ll come throughout have one main drawback. They lack a clear interface. InstaAnswer takes care of this with its one-textbox minimalistic design that ensures customers don’t get caught up in intricate navigation. Instead of implementing a way more orthodox strategy with, say faceted search, InstaAnswer takes to AJAX know-how to ship solutions. After all, that’s why prospects land in your data base within the first place, isn’t it?

Supports User Voting Options

article helpfulness
Voting choices for every article.

This function-wealthy data base theme permits customers to price the reply utilizing its in-constructed voting module. This relies on whether or not the webmaster permits the voting choice for a specific article. Once a person is completed studying the article, they will price the reply primarily based on how useful it was to them or reply with a easy Yes or No indicating whether or not or not the reply solved their question. Users may select to go away suggestions.

Now that we’ve lined the options InstaAnswer has on supply, let’s have a look beneath the hood and discover the theme from the WordPress Dashboard.

Behind the Scenes With InstaAnswer

Once you’ve put in and activated the InstaAnswer theme to your WordPress set up utilizing:

WordPress Upload: From the WordPress Dashboard, navigate to Appearance > Add New Themes > Upload. Click Browse and choose the InstaAnswer theme’s .zip file.

FTP Upload: Using the FTP consumer or cPanel, unzip the InstaAnswer theme’s .zip file into your WordPress website’s/wp-content material/themes folder.

Navigate to Appearance > Themes and click on the Activate hyperlink to activate the theme.

Installing Required Plugins

Before you progress on with customizing the theme, you’ll have to put in the next two themes:

Install plugins
Install Heroic Knowledge Base and WP-REST API to get began with InstaAnswer.

The InstaAnswer theme gained’t work except you put in and activate each of those themes. Both plugins are pre-packaged, so you need to set up them and activate them.

InstaAnswer and Heroic Knowledge Base

One of the primary belongings you’ll discover concerning the InstaAnswer theme is that it doesn’t have the Posts menu merchandise within the WordPress Dashboard’s navigation menu.


This is the place the Heroic Knowledge Base plugin turns out to be useful. The plugin shops the regularly requested questions and their corresponding solutions as articles.

To add questions and solutions in your product / service, navigate Knowledge Base > Add New Article.

Add a new article
Adding a brand new article in InstaAnswer utilizing the Heroic Knowledge Base plugin.

Once you’ve added a query within the title field and its reply within the description field, you may scroll right down to the Article Options field to enter further data the person would possibly require and allow voting choices.

additional options
Additional article choices

Click Publish to publish the article to your website if you’re executed.

InstaAnswer’s ease of use permits site owners to take their focus off the design features and focus on delivering worth to their buyer by the data base.

InstaAnswer’s Customization Panel

As the theme itself isn’t all too intricate, InstaAnswer’s WordPress Customizer follows go well with – as anticipated. The compact customizer could be accessed by navigating to Appearance > Customize from the WordPress Dashboard.

WordPress Customizer
Navigate to Appearance > Customize

InstaAnswer’s WordPress Customizer ought to seem like this.

WordPress customizer
InstaAnswer’s customization menu

Site Identity

There are a number of customization choices you may apply to the primary display screen. You can exchange the InstaAnswer emblem with your corporation’s emblem to take care of model identification throughout the data base from the Site Identity tab within the customizer. You may create a favicon and add it from right here, as effectively.


The customizer additionally permits customers to determine whether or not or not they need the Submit A Ticket hyperlink to look on their website or not. To allow / disable the ticket choice, all you need to do is navigate to Articles from the Customizer and tick / untick the Enable Submit Ticket? choice.

Support and Documentation

HeroThemes, the builders behind InstaAnswer, are recognized to supply wonderful buyer assist to prospects. The theme’s documentation itself is complete, scannable, and accessible by their website in that consulting the assist workers won’t be essential normally.

InstaAnswer's documentation
InstaAnswer’s documentation is complete and scannable.

The InstaAnswer theme is without doubt one of the uncommon data base themes that’s loaded with all the important performance regardless of its compact dimension and minimal design. Webmasters needn’t be technically minded to get their website’s data base up and operating in minutes with InstaAnswer!


The InstaAnswer theme is priced at $99 for a single website license (together with one 12 months of updates and assist). This could also be on the pricier finish of the size for small enterprise homeowners nevertheless it’s undoubtedly definitely worth the funding. If you concentrate on it this manner: a concrete data base system can pre-emptively help your prospects thus bettering gross sales and boosting buyer expertise.

pricing table
InstaAnswer pricing desk

The theme additionally comes bundled with the Heroic Knowledge Base plugin, individually priced at $129. Considering each these components, it’s a reasonably sensible funding. I counsel that you simply give InstaAnswer a shot and in the event you don’t prefer it, you may take HeroThemes up on their 30-day a refund assure.

Advantages and Disadvantages of InstaAnswer

InstaAnswer is really among the finest data base themes on the market. Let’s shortly cowl the benefits and drawbacks of this premium WordPress theme.


  • Ideal for entrepreneurs with little or no programming data.
  • May be used as an FAQ web page, a wiki, or a data base.
  • Blazing quick AJAX-powered search makes it quicker than the competitors.
  • Minimalist design, simple to make use of and customise.
  • Useful and complete documentation.


  • Towards the pricier finish of the size.
  • Limited customization choices.

Sites Using HeroTheme’s Products

InstaAnswer’s authors, HeroThemes, have bought 1000’s of themes (and counting!). In this part, I’ll present you some effectively-recognized websites utilizing HeroTheme’s merchandise for his or her data base. Let’s have a look!

Crazy Egg

Crazy Egg
Crazy Egg’s Knowledge Base implementation

Crazy Egg makes use of a HeroTheme’s theme for his or her assist web page. They’ve changed the default emblem with their very own and added a menu instead of the tickets hyperlink. The navigation menu makes it simpler for customers to simply go to different pages on the location. The search field searches and shows related outcomes inside seconds!

categories feature implements the classes function’s regularly requested questions web page is powered utilizing a HeroTheme’s theme. The website permits customers to leverage the AJAX-primarily based search field’s lightning quick speeds for queries or discover what they’re searching for by the FAQ Categories listing proper under it. One of one of the best implementations of this theme is to show a Popular Questions part as has executed. Most of the time, completely different customers can have the identical query and this part makes it tremendously simple to question the suitable reply.

Wrapping It Up

If you’re searching for a timeless answer for making a data base for the services or products you’re promoting then InstaAnswer is without doubt one of the prime contenders. This theme does precisely what it’s speculated to do and delivers worth to prospects when it comes to performance and design.

For these of you who aren’t significantly educated within the programming realm, the InstaAnswer theme could be fairly a helpful addition to your online enterprise. Using this considered one of a sort theme, site owners can considerably enhance their buyer assist efficiency, scale back prices and construct robust relationships with loyal prospects.

Have you ever used a data base theme? In your opinion, is InstaAnswer the excellent answer for a data base platform? Which options do you want finest about InstaAnswer? We’d love to listen to what you say, so please tell us within the feedback part under!

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